Return & Exchange

Returns and exchanges are accepted only in the following cases:

• • Damaged product received
  • Wrong product delivered
• A refund or replacement will be provided after verification.
• Customers must report the issue within 48 hours of delivery.
• A parcel opening video is required for smooth processing.

3. Refund Policy

• Refunds are applicable only for eligible non-cosmetic items.
• All refunds will be processed after a quality check of the returned product.
• The product must be:
• Unused
• In original packaging
• Once approved, the refund will be initiated to the original payment method within a reasonable timeframe.

4. Important Notes

• Requests without proper proof (images/video) may not be accepted.
• The final decision on returns, replacements, and refunds rests with the store after verification.